aiXbox

Privacy Policy

Effective November 2, 2026

1. Introduction

Welcome to aiXbox ("aiXbox", "we", "our", or "us").

aiXbox is an AI-powered platform that provides users with access to multiple artificial intelligence models and services through a unified interface. Our platform allows users to interact with different AI models, generate content, upload files, and access AI-powered productivity features through subscription-based packages and a credit system.

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how it is stored, when it may be shared with third parties, and the choices available to you when using aiXbox.

By accessing or using aiXbox, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information necessary to create and manage your account, provide our services, process payments, maintain platform security, and improve your experience.

2.1 Account Information

When you register for an aiXbox account, we may collect:

  • Full Name
  • Email Address
  • Mobile Phone Number
  • Profile Picture
  • Account Login Credentials
  • Email Verification Information

We use this information to create and manage your account, authenticate your identity, communicate with you, and provide access to our services.

2.2 Login and Authentication Information

aiXbox currently supports email address and password-based login with Email OTP verification.

We may process authentication-related information, including OTP verification records, login timestamps, and relevant account security information.

Passwords are intended to be stored in protected, hashed form rather than as readable plain text.

2.3 User Content and AI Conversations

When you use aiXbox, we may collect and store the information you submit through our platform, including:

  • Text prompts and questions
  • AI-generated conversations and responses
  • Uploaded documents and files
  • Images and other supported content
  • Information submitted through AI-powered features

Your chat history and associated uploaded content may remain stored in your account until you choose to delete them or request deletion of your account.

You are responsible for ensuring that you have the necessary rights and permissions to upload or submit content through aiXbox.

2.4 Payment and Transaction Information

When you purchase a subscription, package, or additional credits, we may collect and maintain relevant transaction information, including:

  • Selected subscription or package
  • Payment amount
  • Payment method
  • Transaction ID or reference number
  • Payment status
  • Purchase date and time
  • Credit balance and usage records
  • Subscription history

aiXbox does not store your payment card number, card security code (CVV), mobile financial service PIN, or payment password.

Payments may be processed through third-party payment providers, including bKash, Nagad, card payment processors, and bank transfer services.

Your payment information may be processed by the relevant payment provider under its own privacy and security policies.

2.5 Technical and Usage Information

When you access aiXbox, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Access date and time
  • Website interaction and usage information
  • Session and diagnostic information
  • Platform performance and error logs

This information helps us maintain platform functionality, improve performance, identify technical issues, and protect our services.

3. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

  • Creating and managing user accounts.
  • Providing access to AI models and platform features.
  • Processing AI prompts and generating responses.
  • Maintaining chat history and uploaded content.
  • Managing subscriptions, packages, credits, and token usage.
  • Processing and verifying payments.
  • Providing customer support.
  • Sending account-related notifications and service updates.
  • Monitoring platform performance and reliability.
  • Detecting suspicious activities, fraud, and unauthorized access.
  • Improving the functionality and user experience of aiXbox.
  • Complying with applicable legal and regulatory requirements.

We do not sell your personal information to third parties.

4. AI Conversations and Third-Party AI Providers

4.1 How AI Processing Works

aiXbox provides access to multiple AI models through third-party AI providers and API aggregators.

When you submit a prompt or upload content for AI processing, the relevant information may be transmitted to the applicable AI provider or API aggregator to generate the requested response.

Depending on the AI model or feature you select, your content may be processed by different third-party providers.

4.2 Third-Party Data Processing

Each AI provider and API aggregator may have its own privacy policy, data retention practices, security measures, and data processing terms.

aiXbox does not independently control the internal data processing practices of these third-party providers.

Users are encouraged to review the applicable privacy policies and terms of the relevant AI providers.

4.3 AI Model Training and User Content

Your privacy is important to us.

aiXbox does not use your personal conversations, prompts, uploaded files, or other user-submitted content to train or improve its own AI models or for its own commercial AI training purposes.

Your content is processed only as necessary to provide the AI services and related platform functionality.

However, third-party AI providers and API aggregators may process information according to their own applicable privacy policies and data processing arrangements.

5. Third-Party Services and Integrations

To operate aiXbox, we may work with third-party service providers, including:

  • AI model providers and API aggregators.
  • Payment gateways and financial service providers.
  • Cloud hosting and infrastructure providers.
  • Website analytics and performance monitoring providers.
  • Email delivery and OTP verification services.
  • Security and fraud prevention providers.

These third parties may process information necessary to provide their respective services.

We aim to work with service providers that maintain appropriate security and data protection practices.

However, their processing activities may be governed by their own privacy policies and contractual obligations.

6. Payments, Subscriptions, and Credit System

aiXbox operates a subscription and credit-based service model.

When you purchase a package or subscription, we maintain relevant account and transaction records to:

  • Activate your purchased package.
  • Allocate credits to your account.
  • Track credit consumption and AI model usage.
  • Manage subscription validity and renewal.
  • Maintain transaction history.
  • Resolve payment-related disputes.
  • Detect fraudulent transactions.

Your credit balance, token usage records, subscription details, and transaction history may remain associated with your account for service administration and financial record-keeping.

aiXbox does not collect or store your payment PIN, card CVV, or payment password.

7. Cookies, Analytics, and Tracking Technologies

aiXbox may use cookies and similar tracking technologies to operate, maintain, analyze, and improve our website and services.

These technologies may include:

  • Essential website cookies.
  • Authentication and session cookies.
  • Google Analytics.
  • Google Tag Manager.
  • Meta Pixel.
  • Meta Conversion API.
  • Other analytics and performance measurement tools.

We may use these technologies to:

  • Understand how visitors use our website.
  • Measure website traffic and engagement.
  • Improve website functionality.
  • Evaluate marketing campaign performance.
  • Understand conversion and user interaction patterns.
  • Improve the effectiveness of our promotional activities.

You may be able to control certain cookies through your browser settings or available cookie preference controls.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

8. Sharing and Disclosure of Information

We do not sell or rent your personal information.

However, we may disclose relevant information in the following circumstances:

8.1 Service Providers

We may share information with trusted third-party service providers that help us operate aiXbox, including hosting providers, AI providers, API aggregators, payment processors, analytics providers, and security services.

We may disclose information when required by applicable law, court orders, legal proceedings, or valid requests from authorized government authorities.

8.3 Security and Fraud Prevention

We may use or disclose relevant information when reasonably necessary to detect, investigate, or prevent fraud, unauthorized access, security threats, abuse, or violations of our Terms of Service.

8.4 Business Transfers

If aiXbox undergoes a business restructuring, acquisition, merger, or transfer of ownership, relevant user information may be transferred as part of that transaction, subject to applicable legal requirements.

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our services, maintain accounts, meet operational requirements, resolve disputes, and comply with applicable legal obligations.

9.1 Chat History

Your chat history and associated uploaded content remain available in your account until you choose to delete them.

9.2 Account Deletion

You may request the deletion of your aiXbox account.

After receiving a valid account deletion request, we aim to delete your personal information from our active systems within seven (7) days.

Account deletion may result in the loss of access to:

  • Your profile information.
  • Chat history.
  • Uploaded files.
  • Account-related information.
  • Subscription and credit-related account access.

9.3 Exceptions to Deletion

Certain information may be retained beyond the deletion period where necessary for:

  • Legal and regulatory compliance.
  • Financial and accounting records.
  • Fraud prevention and security investigations.
  • Dispute resolution.
  • Enforcing our legal rights.
  • Meeting applicable record-retention obligations.

Information stored in backup systems may remain for a limited period until the relevant backup retention cycle is completed.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, and destruction.

Our security practices may include:

  • Email OTP verification.
  • Protected account authentication.
  • Secure data transmission where supported.
  • Access controls and account protection.
  • Monitoring for suspicious activity.
  • Appropriate safeguards for stored information.

Although we take reasonable steps to protect your information, no internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials and should never share their passwords or OTP codes with others.

11. Your Privacy Rights and Choices

Depending on applicable laws and the nature of the information, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Update your account details.
  • Request deletion of your account and personal information.
  • Delete individual chat conversations.
  • Request information about how your data is processed.
  • Raise concerns regarding the handling of your personal information.

To exercise these rights, you may contact us using the contact information provided in this Privacy Policy.

We will review and respond to reasonable requests in accordance with applicable legal requirements.

12. International Data Transfers

Because aiXbox relies on third-party AI providers, API aggregators, cloud infrastructure, and other service providers, your information may be processed or stored on servers located outside your country of residence.

The location of processing may depend on the relevant provider and the services being used.

We aim to use appropriate safeguards when personal information is transferred or processed internationally, subject to applicable legal requirements.

13. Children's Privacy

aiXbox is intended for individuals aged sixteen (16) years and above.

Our services are not intended for children under the age of sixteen (16).

We do not knowingly collect personal information from individuals under sixteen (16) years of age.

If we become aware that an individual under sixteen (16) has provided personal information without appropriate legal authorization, we may take steps to delete the relevant information and restrict access to the account.

If you believe that an individual under sixteen (16) has created an account or submitted personal information to aiXbox, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will publish the updated Privacy Policy on aiXbox and revise the "Last Updated" date.

We encourage users to review this page periodically to stay informed about how we protect personal information.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Platform: aiXbox (aixbox.app) Ownership: Individual Ownership Privacy and Support Email: info.aixbox@gmail.com

We will make reasonable efforts to review and respond to privacy-related inquiries.

Thank you for choosing aiXbox.

Your privacy matters to us. We are committed to providing a secure, transparent, and responsible AI-powered experience.